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Nationwide auto insurance review and ratings 2025

Nationwide is No. 2 in our ranking of the Best Car Insurance Companies for national carriers in 2025 with 4.54 stars out of 5. Customers give it high marks for its digital experience, bundling options and customer service.

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Our take

Nationwide ranks well for its low premiums and high recommendation rate. Overall, Nationwide auto insurance is No. 2 among national carriers in our ranking of the Best Car Insurance Companies for 2025 with 4.54 stars out of 5.

Customers report a high likelihood of renewing their Nationwide services and are highly satisfied with the company’s policy offerings. They also give it top marks for its digital experience, including online and app services. It also received an A (Excellent) credit rating for financial stability from AM Best. 

Below is Insure.com’s review of the company. It’s based on third-party metrics and an in-depth survey of insurance customers. Find the full methodology here, including an explanation of our survey scores.

Nationwide
Nationwide Ratings
Overall Rating: 4.54
Average Premium: 4.73
NAIC: 0.63
Customer Satisfaction: 4.48
AM Best Rating: A
Effective date:

Pros and Cons

Pros:
  • Low premiums
  • No. 1 for digital experience, discounts and customer recommendations
Cons:
  • Middling claims handling score

How much Nationwide costs

Nationwide has low rates compared to other companies in our survey, with a national average of $129 monthly. Its premiums are some of the lowest among all surveyed companies.

CompanyMonthly Premium
USAA*$115
Erie$123
Nationwide$129
Auto-Owners$129
Travelers$134
American Family$142
Geico$147
State Farm$165
Progressive$166
Amica$185
Farmers$199
Allstate$209

*USAA is only available to military community members and their families.

How Nationwide scores for customer satisfaction

Nationwide wasn’t among the top companies in terms of customer satisfaction. Still, 85% of Nationwide customers in our survey said they were satisfied with the company. Amica (97%)  and State Farm led in this category. 

CompanyPercent of customers who are who are satisfied 
Nationwide85%
State Farm92%
Travelers78%

How Nationwide scores on ease of service

Eighty-six percent of customers said they were satisfied with the ease of getting service from Nationwide. Amica and State Farm were leaders in this category, which measures how easily customers can access policy documents and services. 

CompanyPercent of customers satisfied with the company’s ease of service
Nationwide86%
State Farm93%
Liberty Mutual84%

How Nationwide scores on policy offerings

Eighty-nine percent of Nationwide customers surveyed said they were satisfied with the company’s policy offerings. The insurer was No. 2 for policy offerings, with Amica leading at 93%. Geico, State Farm, Allstate and Farmers all scored within the 80th percentile in this category.  

CompanyPercent of customers satisfied with the company’s policy offerings
Nationwide89%
Amica93%
Farmers84%

Would current customers recommend Nationwide to others? 

Customers would overwhelmingly recommend Nationwide to their friends and relatives. In the survey, 96% of current customers said they’d recommend the company to others. Nationwide was the No. 1 insurance company in this category, with Amica in second place at 93%.

CompanyPercent of customers who would recommend the company to others
Nationwide96%
State Farm91%
Allstate88%

How trustworthy is Nationwide?

Eighty-nine percent of Nationwide customers gave the company high marks in this category. Most companies scored within the 80th percentile range, with Amica leading at 97%. State Farm, Progressive and Allstate were ranked higher than Nationwide for trustworthiness.

CompanyPercent of customers who say they trust the company
Nationwide89%
State Farm93%
Farmers84%

Do Nationwide customers plan to renew?

Most Nationwide customers, 93%, plan to renew with the company, making it one of the highest scores for this category. 

CompanyPercent of customers who plan to renew with the company 
Nationwide93%
Travelers97%
Farmers88%

How Nationwide scores on claims handling

Eight in 10 customers gave Nationwide a high score for claims handling. Amica and State Farm scored higher than Nationwide. Progressive, Travelers, Geico and Allstate scored lower than Nationwide in this category.

Company Percent of customers who are satisfied with the company’s claims handling
Nationwide 83%
State Farm 88%
Geico 80%

How Nationwide scores on digital experience

Nationwide ranked No. 1 for its digital experience, which includes the company website and mobile app. Progressive, Amica and Geico followed Nationwide for top spots in the category.

Company Percent of customers satisfied with the company’s digital/online experience
Nationwide 96%
Allstate 83%
Travelers 79%

How Nationwide scores for discounts

Nationwide’s customers said the insurer was the best for discounts, placing it in the No. 1 spot with an 86% satisfaction score. However, many insurance companies didn’t rate highly in this metric; most fell within the 60th percentile range. Amica also scored well, with an 80% satisfaction rate.

Company Percent of customers satisfied with the company’s discounts
Nationwide 86%
Geico 64%
Farmers 56%

How Nationwide scores for bundling home and auto policies

Nationwide was ranked first for bunding policies, according to surveyed customers. Amica, Progressive and Geico followed, but many companies fell into the 70th percentile for this category.

Company Percent of customers satisfied with the company’s home and auto bundling
Nationwide 92%
Progressive 88%
Farmers 77%

Nationwide car insurance coverages

  • Auto
  • Motorcycle
  • Snowmobile 
  • Classic car 
  • ATV 
  • RV
  • Boat 
  • Personal watercraft 
  • Scooter 
  • Golf cart 
  • Business auto 

Nationwide additional insurance policies

  • Homeowners 
  • Renters 
  • Condo 
  • Flood 
  • Business property 
  • Life 
  • Health 
  • Pet 
  • Umbrella 
  • Identity theft 
  • Travel 
  • Business insurance

Nationwide car insurance coverage options

  • Bodily injury liability
  • Property damage liability 
  • Personal injury protection
  • Uninsured motorist
  • Underinsured motorist
  • Medical payments
  • Collision
  • Comprehensive
  • Rental car expense
  • Towing and labor coverage
  • Gap coverage

Discounts

  • Multi-policy
  • SmartRide
  • SmartMiles 
  • Accident-free
  • Good student 
  • Defensive driving 
  • Anti-theft 
  • Safe driver 
  • Automatic payments

States where Nationwide offers coverage

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Table
States where Nationwide offers coverage
Alabama
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
Florida
Georgia
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
Washington D.C.
West Virginia
Wisconsin
Wyoming
AL AK AZ AR CA CO CT DC DE FL GA HI ID IL IN IA KS KY LA ME MD MA MI MN MS MO MT NE NV NH NJ NM NY NC ND OH OK OR PA RI SC SD TN TX UT VT VA WA WV WI WY
Available
Not available

Company background

Nationwide

Nationwide was founded in 1926 and is headquartered in Columbus, Ohio. The company has more than 26,000 employees and is in the top 100 of the Fortune 500. Nationwide owns many subsidiary companies across the insurance market and offers just about every type of insurance. Nationwide products are sold directly or through independent insurance agents.

Resources & Methodology

Methodology

In the fall of 2024, Insure.com surveyed more than 1,750 insurance consumers (1,199 people with auto insurance). Online market research company Slice MR conducted the survey.

Respondents were asked to name their auto insurer and then grade it in the following categories: 

  • Customer satisfaction
  • Ease of service 
  • Policy offerings
  • Claims satisfaction
  • Digital experience (website/app)
  • Discounts offered
  • Fair rate increases over time
  • Insurance for young drivers/teenagers
  • Insurance for college students
  • Insurance for senior drivers
  • Insurance for drivers with tickets or accidents
  • Auto and home bundling

The percentage of respondents who said they were satisfied or very satisfied with their insurer is presented in the results.

We then asked respondents to provide a yes or no response to indicate their agreement with the following statements:

  1. I plan to renew with my current auto insurance company
  2. I would recommend my auto insurance company to others
  3. I trust my auto insurance company

The percentage of respondents who said yes is presented in the results.The editors compiled the survey results and then selected – based on the number of survey responses – the top companies for further evaluation.

They then collected AM Best data, which measures financial strength, and National Association of Insurance Commissioners’ complaint data, which ranks a company by the number of customer complaints it receives. The Insure.com team identified the NAIC codes of each underwriting company for each carrier and calculated a weighted average complaint index, weighted by the annual written premium. The associated NAIC complaint index score was used in the calculations.

They also collected insurance rate data from Quadrant Information Services.

With the help of Prof. David Marlett, Ph.D., Managing Director of the Brantley Risk and Insurance Center at Appalachian State University, the editors created a rating system to determine which insurance companies were best in each sector. For auto insurers, we took the following and gave each a weight.

  • Survey: 40% of the total score (10% customer satisfaction, 10% recommended, 10% renewal rate and 10% claims handling)
  • AM Best: 25% of total score
  • Annual premium: 20% of total score
  • NAIC: 15% of total score

Each insurer was awarded between half a star and 5 stars. No company in the ranking received less than half a star in any category, and 5 stars was the most any insurer could receive.

author image
Katrina Raenell
Contributing Researcher

 
  

Katrina Raenell is a writer, editor and educator with 20 years of experience in content and communications for international organizations, nonprofits and start-ups. In her previous roles, she was a communications manager for study abroad, content project manager for higher education and finance websites, reported on arts and culture, and was a managing editor for an online health and wellness publication.

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