Insure.com ranks 2025’s best insurers. See the winners.
Barry Eitel is a content writer and journalist focused on insurance, small business and finance. He has researched and written about personal finance since 2012, with a special focus on entrepreneurship, freelancing and other small business operations. His writing on insurance and small business has been featured in 7x7, Brit + Co, Intuit Quickbooks, Bankrate, Policygenius and Lendio.
Leslie is a home and auto insurance expert, educator and content creation professional. She has nearly two decades of experience in the insurance industry, first as a customer service representative at Farmers Insurance and now as a researcher and writer for QuinStreet’s CarInsurance.com, Insurance.com and Insure.com. She also has written for insurance shopping sites such as ExpertInsuranceReviews.com and InsuranceHotline.com.
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Progressive is an increasingly popular choice for home insurance and one of the biggest insurance companies in the nation. It landed at No.4 in the 2025 Insure.com Best Home Insurance Companies ranking.
Most Progressive customers plan to renew their policy (92.7%), while 89% would recommend the company to others. Progressive was also highly rated on our survey for trustworthiness, and customers rated the digital experience highly.
The company also scored well on our survey for auto and home bundling. However, Progressive doesn’t have the lowest rates among the companies in our ranking – at $3,193, Progressive’s rates are above average.
In most areas, the company has earned a good reputation.
Progressive has an A+ rating with AM Best, which means it’s on solid financial ground and will be able to pay claims without trouble.
AM Best's Financial Strength Rating is an independent opinion of an insurer's financial strength and ability to meet its ongoing insurance policy and contract obligations.
Below is our review of Progressive. It’s based on third-party metrics, including two J.D. Power studies (Home Insurance Study and Property Claims Satisfaction Study) and an in-depth survey of insurance customers. Find the full methodology here.
Progressive’s average home insurance rate nationwide is $3,193, which is above the national average and higher than most competitors.
Our survey found that 84.4% of Progressive customers were satisfied with the company’s service. It wasn’t the highest score, which belonged to Amica at 96.2%, but it was in the top half of the companies we ranked.Progressive scored 634 out of 1,000 on J.D. Power’s 2024 U.S. Home Insurance Study customer satisfaction index, below the study average of 640.
Progressive scored well for policy offerings, with 85.4% of customers saying they were satisfied. Progressive offers everything from RV insurance to wedding insurance, so a high score in this category is appropriate. Nationwide topped this category, however, at 96.4%.
When it comes to ease of service – how easy it is for customers to access policy documents and services – Progressive received a good score from its customers. At 88.9%, Progressive is behind category winner Erie, but still scored better than some major competitors.
According to our survey, Progressive comes highly recommended by current customers; 89% would recommend it for home insurance. Only Erie, which won this category at 92.9%, came in higher than Progressive; if ranked, USAA would have won here.
Progressive has earned the trust of most of its customers, with 89% saying they trust their insurer. Safeco won this category at 95.7%.
According to our survey, 92.7% of Progressive customers plan to renew their home insurance with the insurer, which is very high. It was only outscored by Erie at 92.9%. Most carriers did well, scoring in the 80s and 90s here.
Progressive was in the middle of the ranking for claims handling; customers surveyed reported 80.4% satisfaction. Erie won this category at 100%. In J.D. Power’s 2024 claims satisfaction study, Progressive ranks below the average score of 869.
Progressive is known for its use of technology, and 92.3% of customers say they’re satisfied with the digital experience, the third-highest score of all the carriers surveyed. Liberty Mutual won this category with a score of 94.3%.
The Progressive app is highly rated, with 4.8 stars in the Apple App Store and 4.6 stars in the Google Play store.
According to the survey, 82% of customers were satisfied with the auto and home bundling discounts Progressive offers. Only one other national carrier scored better, even though Progressive’s average discount is much smaller. Amica was the top-scorer, winning the category at 89.5%; USAA would have won if ranked.
Among respondents, 76.3% of customers reported being happy with the discounts Progressive offers. Only three competitors scored better. Amica won this category at 84.6%.
*Not currently writing new policies in Texas.
On March 10, 1937, Joseph Lewis and Jack Green started Progressive Mutual Insurance Company to provide vehicle owners with security and protection. In 1956, Progressive Casualty Insurance Company was founded as the first specialty underwriter of nonstandard insurance.
The company expanded to writing other lines of business, including home. In addition to providing customers quotes from other companies through its agency, Progressive underwrites its own home insurance program.
Progressive was one of the first insurers to launch a website; it provides coverage across the United States, and is bundling options, discounts, and its well-designed digital experience.
Sources:
Progressive. “Homeowners insurance.” Accessed March 2025.
J.D. Power. “2024 U.S. Home Insurance Study.” Accessed March 2025.
J.D. Power. “2024 U.S. Property Claims Satisfaction Study.” Accessed March 2025.
Insure.com in the fall of 2024 surveyed more than 1,750 insurance consumers (1,011 people with home insurance). The survey was conducted by online market research company Slice MR.
Respondents were asked to name their home insurer and then grade it in the following categories:
The percentage of respondents who said they were satisfied or very satisfied with their insurer is presented in the results.
We then asked respondents to provide a yes or no response to indicate their agreement with the following statements:
The percentage of respondents who said yes is presented in the results.
The editors compiled the survey results and then selected – based on the number of survey responses – the top companies for further evaluation.
They then collected AM Best data, which measure financial strength, and National Association of Insurance Commissioners’ complaint data, which ranks a company by the number of customer complaints it receives. The Insure.com team identified the NAIC codes of each underwriting company for each carrier and calculated a weighted average complaint index, weighted by the annual written premium. The associated NAIC complaint index score was used in the calculations.
They also collected insurance rate data from Quadrant Information Services.
With the help of Prof. David Marlett, Ph.D., Managing Director of the Brantley Risk and Insurance Center at Appalachian State University, the editors created a rating system to determine which insurance companies were best in each sector. For home insurers, we took the following and gave each a weight.
Each insurer was awarded between half a star and 5 stars. No company in the ranking received less than half a star in any category, and 5 stars was the most any insurer could receive.