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Guardian life insurance review and ratings 2025

Guardian received 4.48 out of 5.0 stars and tied with State Farm for the No. 6 spot in our Best Life Insurance Companies ranking. The insurer has a high AM Best score and a low level of consumer complaints.

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Our take

Guardian tied with State Farm for the No. 6 spot in our 2025 Best Life Insurance Companies ranking with 4.48 stars out of 5. AM Best gave Guardian an A++ (Superior) score, indicating that it is a financially strong company. Guardian policies cost slightly higher than the national average of $377 per year but are still competitively priced at $395 annually. 

Customers that we surveyed gave Guardian high marks for policy offerings and customer service. 

Below is our review of the full company and its line of life insurance products. It’s based on third-party metrics and an in-depth survey of insurance customers. Find the full methodology here, including an explanation of our survey scores.

Guardian
Guardian Ratings
Overall Rating: 4.48
Ease of service: 4.30
NAIC: 0.12
Customer Satisfaction: 4.30
AM Best Rating: A++
Effective date:

Pros and Cons

Pros:
  • Highest-possible AM Best score
  • No. 2 in J.D. Power’s customer satisfaction study
  • 97% of surveyed customers are satisfied with policy offerings
Cons:
  • Above-average premiums
  • A lower percentage of customers plan to renew compared to other companies

How Guardian scores on customer satisfaction

About 93% of surveyed customers reported being satisfied with Guardian’s customer service. It also scored second in J.D. Power’s customer satisfaction study, receiving 685 out of 1,000 points.

CompanyPercent of customers that are satisfiedJ.D. Power overall satisfaction score (out of 1,000)
Guardian93%685
New York Life79%639
AIG85%575
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How much does Guardian cost? 

The nationwide average for a 20-year term policy for a 35-year-old non-smoker with a $500,000 death benefit is $377 per year. Guardian’s policies are slightly more expensive, costing $395 annually. 

CompanyAverage annual premium
Guardian$395
MassMutual$350
John Hancock$415

How Guardian scores on ease of service

About 90% of the Guardian customers we surveyed said they are satisfied with the company’s ease of service. This is one of the highest marks of any company in our best life insurance analysis. 

CompanyPercent of respondents that are satisfied with ease of service
Guardian90%
Prudential78%
AIG90%

How Guardian scores on policy offerings

Out of the 16 companies that made our best life insurance companies ranking, Guardian received the highest score for policy offerings, with 97% of surveyed customers saying they were satisfied. 

CompanyPercent of respondents satisfied with the company’s policy offerings
Guardian 97%
Globe Life76%
AAA85%

How trustworthy is Guardian?

Trust is important when it comes to an insurance company. Of the customers we surveyed, 80% said they trust Guardian. While this is a high percentage, it is the lowest score among the companies that made our best life insurance analysis. 

CompanyPercent of survey respondents who find the company trustworthy
Guardian80%
Brighthouse81%
Prudential99%

Do Guardian customers plan to renew? 

Customer loyalty is a good indication that an insurance company is meeting its customers’ expectations. Guardian performed okay here, with 77% of its customers planning to renew. Most companies performed well for renewals, with four companies receiving scores of 100%. Those companies are Lincoln Financial, Mutual of Omaha, Northwestern Mutual and Prudential.

CompanyPercent of survey respondents who plan to renew
Guardian77%
Allstate89%
MassMutual95%

Guardian product details

  • Term life insurance
  • Whole life insurance
  • Universal life insurance

Other services offered

  • Dental insurance
  • Vision insurance
  • Accident insurance
  • Disability insurance
  • Group benefits

States where Guardian offers coverage

Graph
Table
States where Guardian offers coverage
Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
Washington D.C.
West Virginia
Wisconsin
Wyoming
AL AK AZ AR CA CO CT DC DE FL GA HI ID IL IN IA KS KY LA ME MD MA MI MN MS MO MT NE NV NH NJ NM NY NC ND OH OK OR PA RI SC SD TN TX UT VT VA WA WV WI WY
Available
Not available

Note: Guardian is available in all 50 states and Washington, D.C. However, products and coverage availability varies by location.

Company background

Guardian

Guardian was formed in 1860 by civil rights attorney Hugo Wesendonck. Guardian provides a wide product line, including life and health insurance solutions for individuals and businesses.

After a merger with Berkshire Life in 2001, Guardian significantly expanded its disability insurance market nationwide and celebrated its 160th anniversary in 2020.

Resources and Methodology

Sources:

J.D. Power. “Individual Life Insurance Study.” Accessed March 2025.

Methodology

Insure.com in the fall of 2024 surveyed more than 1,750 insurance consumers (973 people with life insurance). The survey was conducted by online market research company Slice MR.

Respondents were asked to name their life insurer and then grade it in the following categories: 

  • Customer satisfaction
  • Ease of service
  • Policy offerings
  • Billing process
  • Adding policy riders
  • Seniors/older adults
  • Middle-aged adults
  • Young people
  • Term life policies
  • Whole life policies
  • People with pre-existing conditions
  • People who are overweight
  • People who don’t want to take a medical exam

The percentage of respondents who said they were satisfied or very satisfied with their insurer is presented in the results.

We then asked respondents to provide a yes or no response to indicate their agreement with the following statements:

  1. I plan to keep my coverage with my current life insurance company
  2. I would recommend my life insurance company to others
  3. I trust my life insurance company

The percentage of respondents who said yes is presented in the results.

The editors compiled the survey results and then selected – based on the number of survey responses – the top companies for further evaluation.

They then collected AM Best data, which measure financial strength, and National Association of Insurance Commissioners’ complaint data, which ranks a company by the number of customer complaints it receives. The Insure.com team identified the NAIC codes of each underwriting company for each carrier and calculated a weighted average complaint index, weighted by the annual written premium. The associated NAIC complaint index score was used in the calculations.They also collected insurance rate data from Compulife.

With the help of Prof. David Marlett, Ph.D., Managing Director of the Brantley Risk and Insurance Center at Appalachian State University, the editors created a rating system to determine which insurance companies were best in each sector. For life insurers, we took the following and gave each a weight.

  • Survey: 60% of the total score (10% customer satisfaction, 10% ease of service, 10% policy offerings, 10% recommended, 10% policy retention and 10% trust)
  • AM Best: 25% of total score
  • NAIC: 15% of total score

Each insurer was awarded between half a star and 5 stars. No company in the ranking received less than half a star in any category, and 5 stars was the most any insurer could receive.

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Kara McGinley

 
  

Kara McGinley has over 6 years of experience writing, editing, and reporting on insurance and the insurance industry. She's been a licensed property and casualty expert in New York since 2021. Kara has been featured in several national publications, including USA TODAY, MSN, LifeHacker, Kiplinger, PropertyCasualty360, Policygenius, Rental Housing Journal, and WRAL.

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