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MassMutual life insurance review and ratings 2025

MassMutual came in second in our 2025 Best Life Insurance Companies ranking. We evaluated consumer complaints, AM Best scores, and surveyed customers to find the best life insurance companies.
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Our take

MassMutual placed second in our 2025 Best Life Insurance Companies rankings and received a 4.6 star rating out of 5.0. The insurer has a strong financial rating from AM Best with an A++ (Superior) rating, reflecting its financial stability and ability to pay claims.

About 95% of surveyed customers said they would renew their policy with MassMutual, and around 91% said they’d recommend the insurer. 

When customers file complaints against their insurance company with regulators, the National Association of Insurance Commissioners (NAIC) records them. According to the NAIC, MassMutual has the lowest number of consumer complaints out of the companies that made our best life insurance list.

Our review of the entire company and its full line of life insurance products follows. This review is based on third-party metrics and our survey of insurance customers. Find the full methodology here, including an explanation of our survey scores.

MassMutual
MassMutual Ratings
Overall Rating: 4.60
Ease of service: 3.86
NAIC: 0.02
Customer Satisfaction: 4.05
AM Best Rating: A++
Effective date:

Pros and Cons

Pros:
  • Strong AM Best rating
  • Very low number of consumer complaints to the NAIC
  • Below-average premiums, according to our analysis
Cons:
  • Customers less satisfied with policy offerings compared to competitors
  • Other companies scored higher for ease of service

How MassMutual scores on customer satisfaction

Customer satisfaction rankings tell you a lot about an insurance company and how the insurer treats its customers.

Around 76% of surveyed customers reported that they were satisfied with MassMutual. MassMutual also has an above-average score in J.D. Power’s customer satisfaction study, in third place behind Guardian and State Farm. The industry average J.D. Power score is 648 out of 1,000. 

Company Percent of customers that are satisfiedJ.D. Power overall satisfaction score (out of 1,000)
MassMutual76%673
Guardian93%685
State Farm 71%699
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How much does MassMutual cost? 

Because term life is generally the most straightforward and affordable life insurance product, we used premiums collected by CompuLife to evaluate MassMutual’s term life offerings.

MassMutual’s term life insurance rates are below the industry average of $377. Our data shows that coverage for 35-year-old non-smokers purchasing a $500,000 death benefit for a 20-year term pays an average annual premium of $350. It’s one of the cheapest offerings out of the companies we analyzed. 

CompanyAverage annual premium
MassMutual$350
AIG$278
Mutual of Omaha$353

How MassMutual scores on ease of service

An insurer that rates well in the ease of service category makes life easy for its customers. Of those surveyed, 71% of respondents gave MassMutual a good grade in this area.

CompanyPercent of respondents that are satisfied with ease of service
MassMutual71%
Prudential78%
Lincoln Financial61%

How MassMutual scores on policy offerings

A wide range of policy offerings ensures policyholders find the right coverage for their needs. About 71% of the MassMutual customers we surveyed said they were satisfied with its policy offerings. AAA, Globe Life, AIG, Prudential, and more companies in our rating scored higher than MassMutual on policy offerings. 

CompanyPercent of respondents satisfied with the company’s policy offerings
MassMutual71%
AAA85%
Globe Life76%

How trustworthy is MassMutual?

Trust is at the core of the relationship between an insurance company and its policyholders. MassMutual scored 95% on trustworthiness among surveyed customers. This puts the insurer at the top of the list of trustworthy companies in our analysis. 

CompanyPercent of survey respondents who find the company trustworthy
MassMutual95%
Mutual of Omaha94%
John Hancock90%

Do MassMutual customers plan to renew? 

Happy customers tend to be loyal to their insurer. Almost all of MassMutual’s customers plan to stick with the company, with 95% of those surveyed saying they plan to renew. 

However, 100% of surveyed customers of Prudential, Northwestern Mutual, Mutual of Omaha, and Lincoln National said they would renew with their companies. 

CompanyPercent of survey respondents who plan to renew
MassMutual95%
Northwestern Mutual100%
Guardian77%

MassMutual life product details

Other services offered

  • Disability income insurance
  • Long-term care insurance
  • Annuities
  • IRAs
  • Investment services

States where MassMutual offers coverage

Graph
Table
States where MassMutual offers coverage
Alabama
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
Washington D.C.
West Virginia
Wisconsin
Wyoming
AL AK AZ AR CA CO CT DC DE FL GA HI ID IL IN IA KS KY LA ME MD MA MI MN MS MO MT NE NV NH NJ NM NY NC ND OH OK OR PA RI SC SD TN TX UT VT VA WA WV WI WY
Available
Not available

Note: MassMutual is available in 50 states and Washington, D.C. The only state where it is not available is Alaska. Plans and product availability can vary by location.

Company background

MassMutual

MassMutual was founded in 1851. It’s a mutual company, meaning its policyholders (rather than shareholders) share in the ownership and can receive dividends. Dividends are not guaranteed, but MassMutual has been paying them to eligible policyholders yearly since 1869. 

The company was the fourth largest writer of life and annuity insurance in 2022, according to the most recent data from the Insurance Information Institute. The company has more than $950 billion of life protection in force, according to its website.

MassMutual is headquartered in Springfield, Massachusetts.

Resources and Methodology

Sources:

J.D. Power. “Individual Life Insurance Study.” Accessed March 2025.

Methodology

Insure.com in the fall of 2024 surveyed more than 1,750 insurance consumers (973 people with life insurance). The survey was conducted by online market research company Slice MR.

Respondents were asked to name their life insurer and then grade it in the following categories: 

  • Customer satisfaction
  • Ease of service
  • Policy offerings
  • Billing process
  • Adding policy riders
  • Seniors/older adults
  • Middle-aged adults
  • Young people
  • Term life policies
  • Whole life policies
  • People with pre-existing conditions
  • People who are overweight
  • People who don’t want to take a medical exam

The percentage of respondents who said they were satisfied or very satisfied with their insurer is presented in the results.

We then asked respondents to provide a yes or no response to indicate their agreement with the following statements:

  1. I plan to keep my coverage with my current life insurance company
  2. I would recommend my life insurance company to others
  3. I trust my life insurance company

The percentage of respondents who said yes is presented in the results.

The editors compiled the survey results and then selected – based on the number of survey responses – the top companies for further evaluation.

They then collected AM Best data, which measure financial strength, and National Association of Insurance Commissioners’ complaint data, which ranks a company by the number of customer complaints it receives. The Insure.com team identified the NAIC codes of each underwriting company for each carrier and calculated a weighted average complaint index, weighted by the annual written premium. The associated NAIC complaint index score was used in the calculations.They also collected insurance rate data from Compulife.

With the help of Prof. David Marlett, Ph.D., Managing Director of the Brantley Risk and Insurance Center at Appalachian State University, the editors created a rating system to determine which insurance companies were best in each sector. For life insurers, we took the following and gave each a weight.

  • Survey: 60% of the total score (10% customer satisfaction, 10% ease of service, 10% policy offerings, 10% recommended, 10% policy retention and 10% trust)
  • AM Best: 25% of total score
  • NAIC: 15% of total score

Each insurer was awarded between half a star and 5 stars. No company in the ranking received less than half a star in any category, and 5 stars was the most any insurer could receive.

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Kara McGinley

 
  

Kara McGinley has over 6 years of experience writing, editing, and reporting on insurance and the insurance industry. She's been a licensed property and casualty expert in New York since 2021. Kara has been featured in several national publications, including USA TODAY, MSN, LifeHacker, Kiplinger, PropertyCasualty360, Policygenius, Rental Housing Journal, and WRAL.

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