Globe Life insurance review and ratings 2025

Globe Life is No. 15 in our Best Life Insurance Companies ranking of 2025, earning 3.91 out of 5 stars. A majority of surveyed customers plan to renew with the insurer, and AM Best gives it a strong financial grade.

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Our take

Globe Life is No. 15 in our Best Life Insurance Companies ranking for 2025, receiving 3.91 out of 5 possible stars. The insurer also enjoys generally strong third-party ratings, including an A (Excellent) rating from AM Best for financial stability.

In our customer satisfaction survey, other insurers did better than Globe Life. However, about 91% of surveyed customers said they’d renew their life insurance policy with the company.

Below is our review of the company. It’s based on third-party metrics and an in-depth survey of insurance customers. Find the full methodology here, including an explanation of our survey scores.

Globe Life
Globe Life Ratings
Overall Rating: 3.91
Ease of service: 3.83
NAIC: 3.89
Customer Satisfaction: 3.90
AM Best Rating: A
Effective date:

Pros and Cons

Pros:
  • Most customers plan to renew their coverage
  • Strong AM Best score
Cons:
  • Customers were less satisfied with policy options and customer service compared to other competitors

How Globe Life scores on customer satisfaction

Almost three-quarters of Globe Life customers said they were satisfied with the company’s service. Globe Life scored slightly below the 644 average in the J.D. Power customer satisfaction study, earning 631 out of 1,000 points. State Farm scored the highest in that study with 699 points.

CompanyPercent of customers that are satisfiedJ.D. Power overall satisfaction score (out of 1,000)
Globe Life74%631
John Hancock87%644
Guardian93%685
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How Globe Life scores on ease of service

Ease of service is important for most policyholders — who doesn’t want their insurance policy to be hassle-free? Just more than 70% of customers scored Globe Life highly in this category.

CompanyPercent of respondents that are satisfied with ease of service
Globe Life71%
Amica89%
Mutual of Omaha70%

How Globe Life scores on policy offerings

Around 76% of surveyed customers rate Globe Life highly for policy offerings.

CompanyPercent of respondents satisfied with the company’s policy offerings
Globe Life76%
Guardian97%
AAA85%

How trustworthy is Globe Life?

The majority of Globe Life customers find the insurer trustworthy—86% gave Globe Life high marks in this category.

CompanyPercent of survey respondents who find the company trustworthy
Globe Life86%
Gerber Life91%
MassMutual95%

Do Globe Life customers plan to renew? 

A good experience with an insurer creates loyal customers. And loyal customers stick with their insurer. Around 91% of customers we surveyed said they plan to renew their life insurance policy with Globe Life. Many insurers in our analysis scored high in this category, with four scoring 100%. 

CompanyPercent of survey respondents who plan to renew
Globe Life91%
State Farm97%
New York Life96%

Globe Life product details

Other services offered

  • Cancer insurance
  • ICU insurance
  • Critical illness insurance
  • Hospital insurance
  • Accident insurance

States where Globe Life offers coverage

Graph
Table
States where Globe Life offers coverage
Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
Washington D.C.
West Virginia
Wisconsin
Wyoming
AL AK AZ AR CA CO CT DC DE FL GA HI ID IL IN IA KS KY LA ME MD MA MI MN MS MO MT NE NV NH NJ NM NY NC ND OH OK OR PA RI SC SD TN TX UT VT VA WA WV WI WY
Available
Not available

Note: Globe Life is available nationwide, however depending on the state you live in, the life insurance may be sold through a Globe Life subsidiary. For example, Globe Life Insurance Company of New York only sells life insurance in New York state.

Company background

Globe Life

Globe Life’s roots began in 1900 in Huntsville, Alabama, as Liberty National Life Insurance Company. In 1951, Globe Life Accident and Insurance Company was founded to provide affordable life insurance to families.

After a series of mergers and acquisitions over the next half-century, Globe Life became a subsidiary of Torchmark Corporation and then was renamed Globe Life in 2018. The company is headquartered in McKinney, Texas, near Dallas.

Resources and Methodology

Sources:

J.D. Power. “Individual Life Insurance Study.” Accessed March 2025.

Methodology

Insure.com in the fall of 2024 surveyed more than 1,750 insurance consumers (973 people with life insurance). The survey was conducted by online market research company Slice MR.

Respondents were asked to name their life insurer and then grade it in the following categories: 

  • Customer satisfaction
  • Ease of service
  • Policy offerings
  • Billing process
  • Adding policy riders
  • Seniors/older adults
  • Middle-aged adults
  • Young people
  • Term life policies
  • Whole life policies
  • People with pre-existing conditions
  • People who are overweight
  • People who don’t want to take a medical exam

The percentage of respondents who said they were satisfied or very satisfied with their insurer is presented in the results.

We then asked respondents to provide a yes or no response to indicate their agreement with the following statements:

  1. I plan to keep my coverage with my current life insurance company
  2. I would recommend my life insurance company to others
  3. I trust my life insurance company

The percentage of respondents who said yes is presented in the results.

The editors compiled the survey results and then selected – based on the number of survey responses – the top companies for further evaluation.

They then collected AM Best data, which measure financial strength, and National Association of Insurance Commissioners’ complaint data, which ranks a company by the number of customer complaints it receives. The Insure.com team identified the NAIC codes of each underwriting company for each carrier and calculated a weighted average complaint index, weighted by the annual written premium. The associated NAIC complaint index score was used in the calculations.They also collected insurance rate data from Compulife.

With the help of Prof. David Marlett, Ph.D., Managing Director of the Brantley Risk and Insurance Center at Appalachian State University, the editors created a rating system to determine which insurance companies were best in each sector. For life insurers, we took the following and gave each a weight.

  • Survey: 60% of the total score (10% customer satisfaction, 10% ease of service, 10% policy offerings, 10% recommended, 10% policy retention and 10% trust)
  • AM Best: 25% of total score
  • NAIC: 15% of total score

Each insurer was awarded between half a star and 5 stars. No company in the ranking received less than half a star in any category, and 5 stars was the most any insurer could receive.

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Kara McGinley

 
  

Kara McGinley has over 6 years of experience writing, editing, and reporting on insurance and the insurance industry. She's been a licensed property and casualty expert in New York since 2021. Kara has been featured in several national publications, including USA TODAY, MSN, LifeHacker, Kiplinger, PropertyCasualty360, Policygenius, Rental Housing Journal, and WRAL.

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