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Gerber Life insurance review and ratings 2025

Gerber Life earned 4.37 out of 5 stars and placed ninth on 2025 ranking of the Best Life Insurance Companies. The insurer has a strong AM Best score and 96% of surveyed customers plan to renew their policy with the insurer.

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Our take

Gerber Life took the No. 9 spot in our 2025 Best Life Insurance Companies ranking. We gave the insurer 4.37 stars out of 5. Most customers we surveyed are happy with Gerber Life’s billing process, with 87% saying they were satisfied with it. 

Gerber Life received an A+ (Superior) score from AM Best, a third-party crediting agency. This indicates that the company is financially strong and can pay out claims. About 78% of surveyed customers are satisfied with Gerber Life’s customer service. 

Insure.com’s review of the entire company and its full line of life insurance products follows. This review is based on third-party metrics and our survey of insurance customers. Find the full methodology here.

Gerber Life
Gerber Life Ratings
Overall Rating: 4.37
Ease of service: 4.04
NAIC: 1.41
Customer Satisfaction: 3.96
AM Best Rating: A+
Effective date:

Pros and Cons

Pros:
  • Strong AM Best rating
  • 96% of surveyed customers plan to renew their policy
  • 87% are satisfied with the billing process
Cons:
  • Higher NAIC consumer complaint score than competitors
  • Low customer satisfaction for policy offerings among companies we evaluated

How Gerber Life scores on customer satisfaction

With 78% of surveyed customers reporting satisfaction with Gerber Life, the company lands in the middle-to-high end of our ranking. Guardian came first in this category out of the 16 companies on our list. 

CompanyPercent of customers that are satisfied
Gerber Life78%
Northwestern Mutual72%
Brighthouse86%
life-insurance

QuickTake

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How Gerber Life scores on ease of service

The ease of service category rates how easy it is to make changes to your policy, access documents, and get help on the website or via customer service. Gerber Life scored slightly below average in this category, with 74% of surveyed customers reporting satisfaction with the insurer. 

CompanyPercent of respondents that are satisfied with ease of service
Gerber Life74%
Amica89%
New York Life79%

How Gerber Life scores on policy offerings

Policy offerings are important so people can customize their plans to their needs. Of the customers we surveyed, 65% said they were satisfied with its policy offerings.

CompanyPercent of respondents satisfied with the company’s policy offerings
Gerber Life65%
John Hancock 87%
Mutual of Omaha81%

How trustworthy is Gerber Life?

About 91% of surveyed customers reported that they trust Gerber Life. Northwestern Mutual led this category, with 100% of customers saying they trusted the insurer. 

CompanyPercent of survey respondents who find the company trustworthy
Gerber Life91%
AAA96%
State Farm89%

Do Gerber Life customers plan to renew? 

Around 96% of Gerber life insurance customers plan to renew with the insurer. Most companies in our analysis did exceptionally well in this category — four insurers scored 100%. 

CompanyPercent of survey respondents who plan to renew
Gerber Life96%
AIG89%
John Hancock97%

Gerber Life product details

  • Term life insurance
  • Whole life insurance
  • Guaranteed life insurance
  • Child life insurance
  • Accident policies

Other services offered

  • College planning resources

About Gerber Life

Gerber Life

Gerber Life has been around since 1967 and is geared toward young families on a budget. It specializes in life insurance products for adults and children and college planning tools. Unlike some of the other insurance carriers, it doesn’t offer auto and home insurance and focuses primarily on life insurance as its specialty.

It is owned by Western & Southern Financial Group, with $63 billion in active policies.

States where Gerber Life offers coverage

Graph
Table
States where Gerber Life offers coverage
Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
Washington D.C.
West Virginia
Wisconsin
Wyoming
AL AK AZ AR CA CO CT DC DE FL GA HI ID IL IN IA KS KY LA ME MD MA MI MN MS MO MT NE NV NH NJ NM NY NC ND OH OK OR PA RI SC SD TN TX UT VT VA WA WV WI WY
Available
Not available

Note: Gerber products are available in every state, with the exceptions of Guaranteed Life, which is not available in Montana, and a Simplified Senior Life Disability Waiver of Premium (DWP) Rider is not available in California.

Resources and Methodology

Sources:

J.D. Power. “Individual Life Insurance Study.” Accessed March 2025.

Methodology

Insure.com in the fall of 2024 surveyed more than 1,750 insurance consumers (973 people with life insurance). The survey was conducted by online market research company Slice MR.

Respondents were asked to name their life insurer and then grade it in the following categories: 

  • Customer satisfaction
  • Ease of service
  • Policy offerings
  • Billing process
  • Adding policy riders
  • Seniors/older adults
  • Middle-aged adults
  • Young people
  • Term life policies
  • Whole life policies
  • People with pre-existing conditions
  • People who are overweight
  • People who don’t want to take a medical exam

The percentage of respondents who said they were satisfied or very satisfied with their insurer is presented in the results.

We then asked respondents to provide a yes or no response to indicate their agreement with the following statements:

  1. I plan to keep my coverage with my current life insurance company
  2. I would recommend my life insurance company to others
  3. I trust my life insurance company

The percentage of respondents who said yes is presented in the results.

The editors compiled the survey results and then selected – based on the number of survey responses – the top companies for further evaluation.

They then collected AM Best data, which measure financial strength, and National Association of Insurance Commissioners’ complaint data, which ranks a company by the number of customer complaints it receives. The Insure.com team identified the NAIC codes of each underwriting company for each carrier and calculated a weighted average complaint index, weighted by the annual written premium. The associated NAIC complaint index score was used in the calculations.They also collected insurance rate data from Compulife.

With the help of Prof. David Marlett, Ph.D., Managing Director of the Brantley Risk and Insurance Center at Appalachian State University, the editors created a rating system to determine which insurance companies were best in each sector. For life insurers, we took the following and gave each a weight.

  • Survey: 60% of the total score (10% customer satisfaction, 10% ease of service, 10% policy offerings, 10% recommended, 10% policy retention and 10% trust)
  • AM Best: 25% of total score
  • NAIC: 15% of total score

Each insurer was awarded between half a star and 5 stars. No company in the ranking received less than half a star in any category, and 5 stars was the most any insurer could receive.

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Kara McGinley

 
  

Kara McGinley has over 6 years of experience writing, editing, and reporting on insurance and the insurance industry. She's been a licensed property and casualty expert in New York since 2021. Kara has been featured in several national publications, including USA TODAY, MSN, LifeHacker, Kiplinger, PropertyCasualty360, Policygenius, Rental Housing Journal, and WRAL.

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