Car Insurance What if the other driver’s car insurance company disputes the liability? View Carriers Please enter valid zip Compare top carriers in your area Written by Insure.com's Editor | Updated on: May 23, 2023 Why you can trust Insure.com Quality Verified At Insure.com, we are committed to providing the timely, accurate and expert information consumers need to make smart insurance decisions. All our content is written and reviewed by industry professionals and insurance experts. Our team carefully vets our rate data to ensure we only provide reliable and up-to-date insurance pricing. We follow the highest editorial standards. Our content is based solely on objective research and data gathering. We maintain strict editorial independence to ensure unbiased coverage of the insurance industry. If the other driver’s car insurance company disputes liability in a car accident where you believe you are not at fault, it’s important to handle the situation carefully to protect your claim. What to do if the other driver’s insurer disputes the liability? When the other driver’s car insurance company disputes liability, it can be frustrating and challenging. However, there are steps you can take to protect your claim. Dispute the findings of the insurance company You can appeal with the insurance company to request a reexamination of your case. This can help provide additional evidence and arguments to support your claim. File a personal injury claim If an insurance company denies your claim because they think you are at fault, you should hire a lawyer to file a case that disputes your involvement in the car accident. You may be asked to file a statement adding your side of the story with the insurance adjuster reviewing your case. Seek legal advice If the other driver’s insurance company is disputing liability, it may be necessary to consult with an attorney who specializes in personal injury or auto accident cases. They can guide you on how to proceed and negotiate on your behalf. Keep records Maintain a record of all communications with the other driver’s insurance company, including dates, times, and the names of the individuals you spoke with. This can be useful if you need to provide evidence of your interactions. Be patient Insurance claims can take time to resolve, especially if liability is disputed. It may require negotiation, mediation, or even a lawsuit in some cases. Patience and persistence are essential in pursuing a fair settlement. Follow your attorney’s advice If you hire an attorney, follow their guidance and recommendations closely. They will work to protect your interests and help you navigate the complex legal process. Final thoughts You should immediately contact the insurance company if the fault has been wrongly attributed to you. This is certainly something you could handle yourself, but it is often better to have an attorney take this step for you. In case you missed it Best Car Insurance Companies of 2024 Car insurance rates by state in 2025 What is full coverage car insurance? How much does car insurance cost for seniors in 2024? A complete guide to adding a teenager to your car insurance policy in 2024 What to do after a car accident that’s not your fault Total warfare: What to do when your auto insurer totals your car Car insurance claims: Who gets the claims check? Used car insurance costs: Most and least expensive models to insure The Best Car Insurance for Bad Credit of 2021 The best car insurance companies for speeding tickets Car insurance after a DUI Guide to car insurance discounts Proper insurance coverage for college-bound children How to read your auto insurance policy A complete list of car insurance companies New driver insurance grace period: What you need to know How much do insurance agents make? Autonomous cars: 5 delightful and 5 distressing things Busted! Part 1: How insurance companies spot bogus claims Insurance options for rideshare drivers 10 things that are illegal but shouldn’t be 1/1 ZIP Code Please enter valid ZIP See rates