Example of customer service letter to Allstate policyholder

June 1, 1995

KAREN SMITH
13 MAIN ST
PUEBLO, CO 13131-3131

Date of Accident: JULY 15, 1991
Claim Number: 6101000674

Dear Ms. Smith:

Although we spoke recently, I want to reaffirm Allstate's policy that we consider anyone who has been involved in an accident with one of our policyholders an Allstate "customer," who is entitled to quality customer service.

As your claim representative, my role is to ensure that you receive this quality customer service, outlined in the enclosed "Customer Service Pledge." Please save my business card in case you need to reach me.

As we discussed, in order to evaluate your injury claim, I will need to obtain your medical bills and reports and verify any wage loss you might have. I have enclosed an authorization for your signature, which will allow me to contact your medical providers and employers for this information. Please complete the form and return it to me in the self-addressed envelope I have provided.

Please be assured that this authorization only gives Allstate the permission to gather information to review your case. It will not affect your right to pursue a claim.

If you have any questions about this form or the handling of your claim, do not hesitate to call me during my regular office hours of 8:00 a.m. to 4:30 p.m., or leave a message on my voice mail anytime and I will call you back as soon as I can.

Sincerely,

Larry A. Axelrod
Claim Representative
800-326-0090
CWU/1/02/0
2 Enclosures
Copies to: R. LEE KING
I. PAYNE

CWU - Claimant Contact with Pledge and Medical-Wage Authorization
CXV - Same letter as above without voice mail reference