Sample letter to insured
Editor's note: The following text is taken verbatim from Allstate's "confidential" employee training manual, "Unrepresented Segment Training." An "unrepresented segment" refers to a person who does not have a lawyer but who has been involved in an accident with an Allstate policyholder.
February 1, 1995
Jane Seven
777 Manhattan St.
Pueblo, CO 77777-7777
Date of Accident: July 15, 1991
Claim number: 6101000674 VLP
Dear Ms. Seven:
Although we recently talked, I want to reaffirm that you are entitled to quality customer service.
As your claim representative, my role is to ensure that you receive this quality customer service, outlined in the enclosed "Good Hands Pledge." Please save my business card in case you need to reach me.
As we discussed, in order to evaluate your injury claim, I will need to obtain your medical bills and reports and verify any wage loss you might have. I have enclosed an authorization for your signature which will allow me to contact your medical providers and employers for this information. Please complete the form and return it to me in the self-addressed envelope I have provided.
Please be assured that this authorization only gives Allstate the permission to gather information to review your case. It will not affect your right to pursue a claim.
If you have any questions, do not hesitate to call me during my regular office hours of 8:00 a.m. to 4:30 p.m., or leave a message on my voice mail anytime and I will call you back as soon as I can.
Sincerely,
Claim Representative
800-326-0090
2 Enclosures
Copies to:
R. Lee King
I. Payne
Insured (UM Claim) contact with Pledge and Medical-Wage Authorization
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British Citizens:
Canadian Citizens:
